Privacy Policy

General

Our website and related systems have been reviewed for GDPR and we take these regulations very seriously. We are continuously looking at ways to improve all aspects of our service and should you believe that anything represented on this website contravenes GDPR, please contact us about it immediately.

For further information about GDPR and your rights, please visit the Information Commissioner’s Office website – ico.org.uk.

Consent
All processes attributable to this website, where your data is input, stored or used, should be specific and require your affirmative action to proceed. This is typically confined to enquiry form messages or activity related to placing orders or quotes, or by signing-up to our Newsletters and special offers. By proceeding with these actions, you are giving us consent for the purpose of this process.

If you believe that consent has not been given for an activity that utilises your personal data, please contact us immediately stating your concerns. Our systems log date and time information for consent e.g. submission of a web form. As part of our digital marketing strategy including search engine performance, our website uses Google Analytics. This may use IP address information, however, this is not stored in conjunction with personal data.

Individual’s Rights
We aim to store legitimate, relevant and accurate information about our visitors/customers. You have the right to request the following:

Obtain personal data that we have stored
Change personal data if inaccurate
Have your data erased (where it does not infringe on us carrying out contractual obligations e.g. deliver of goods as part of a sale or other overriding regulations e.g. storage of data for accounting purposes).
Removal from a particular process (where it does not infringe on us carrying out contractual obligations e.g. delivery of goods as part of a sale or other overriding regulations e.g. storage of data for accounting purposes).
Please contact us to exercise your rights in any of the above areas. We adhere to a strict 30-day limit for actioning these requests. In extraordinary cases, we may require more time and will follow ICO guidelines and communicate with you accordingly.

Security
This website has a secure certificate (SSL) using 2048bit encryption which means that data entered to and displayed from the website and your device is secured.

No payment method data e.g. card numbers is stored by the website – all such transactions are carried out by a separate payment provider with all relevant security and GDPR credentials. Sensitive personal data such as passwords are stored in encrypted (hashing algorithms with salt keys) database fields.

Cookies
Cookies are basically little parcels of data that are passed from a website to a user’s web browser if the user visits certain websites. If a user browses the same website again in the future, the data stored by the cookie is retrieved by the website, typically in order to provide changes to certain page views, displayed content or functionality relevant to the user’s previous activity.

Our Cookies
We utilise a session cookie to identify you – this is to assist with redirecting between the mobile and non-mobile versions of this website.

3rd Party Cookies
This website uses Google Analytics in order to collect site traffic and usage information and this data is anonymous. This is done for the purposes of improving your website user experience.

Managing Cookies
Users can disable cookies at any time by using the relevant options in their web browser. This may have a negative impact on the browsing experience of some websites. Refer to your browsers help system to find out how to disable cookies.

Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Yowcha are committed
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future by opting out.

The type of information we will collect about you when you place an order or register on our web site includes:

– Name
– Address
– Phone Number
– Email Address

This information is already stored on our internal systems and our website simply verifies you as a customer of Yowcha. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at info@yowcha.co.uk.

We use the information you provide for the following purposes:

– To send updates regarding the status of your enquiry or order
– To send newsletters and details of offers and promotions in which we believe you will be interested
– To improve the design and content of the yowcha.co.uk website
– To understand the buying behaviour of our registered users
– To perform other general marketing and promotional activities focused on our products and services.

When you place an order we need to know your name, email address, delivery address. Credit or debit card numbers will be taken on the secure website at PayPal and we will not have access to these details.

Data Security
We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Improving Our Service
Yowcha does not sell, trade or rent your personal information to others. To better tailor our services to our customers’ needs, we use non-identifying and aggregate information to help us make decisions on how to improve Yowcha. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship.

For example: we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.

International Privacy
The above privacy statement may not be applicable in all countries of Yowcha visitors’ or registered community users, as security policies may vary according to the individual Internet laws in each host country.

Copyright
Unless otherwise stated, all rights, including copyright, in the content of these Yowcha web pages are owned and controlled for these purposes by Yowcha.

In accessing Yowcha web pages, you agree that you may only download the content for your own individual and non-commercial use.

You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Yowcha pages for any other purpose whatsoever, in any medium, without the prior written permission of Yowcha.